de111 Terms & Conditions

1. Introduction & Applicability

These Terms & Conditions form a binding legal agreement between de111 and all users of this platform. de111 is an online gaming platform that provides casino games, sports betting, and various gaming services for players in Bangladesh.

These terms apply to de111's website, mobile platform, and all associated services. "Platform", "Site", or "Service" refers to all online operations of de111. "User" or "you" refers to any person who accesses or uses this platform.

In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of this agreement.

2. Account Registration

To create an account on de111 and use its services, you must meet the following conditions:

• You must be at least 21 years of age.
• All information provided at registration must be true, complete, and verifiable.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• Your account details may not be shared with any other person.
• If your address, mobile number, or any other details change, you must notify de111 immediately.

de111 may request identity documents, proof of address, or other documents for verification purposes at any time. If verification is not completed, the account may be temporarily suspended.

3. Age Verification & Eligibility

The minimum age to participate on de111 is 21. This platform is for users aged 21 and above only. Persons under 21 are strictly prohibited from using this platform.

Eligibility Requirements

• You must not be a resident of any country or region where online gaming is legally prohibited.
• You have not self-excluded from gaming for mental health or any other reason.
• You are not using gaming to exploit a financially vulnerable situation.
• de111 employees and their immediate family members are not eligible to create an account.

de111 may request a national ID card, passport, or other government-issued document for age and identity verification. If underage use is detected, the account in question will be closed immediately and any deposited funds may not be refunded.

4. Account Use & Security

It is entirely your responsibility to keep your de111 account secure. Keep your password confidential and do not share it with anyone. If unauthorized access to your account is detected, notify our support team immediately.

Account Usage Guidelines

• Use the account for your own personal and non-commercial purposes only.
• Placing bets on behalf of others from your own account is prohibited.
• Use a strong password and change it regularly.
• If any suspicious transactions are detected, contact support immediately.
• Always log out after using a public device.

de111 monitors login activity on every account. If unusual activity is detected, the account may be temporarily locked and an identity verification request may be issued.

5. Deposits & Withdrawals

Designated payment methods must be used for depositing and withdrawing funds on de111. Currently accepted methods are: bKash, Nagad, Rocket, and bank transfer.

Deposit Rules

• Minimum deposit amount: ৳200 (for each method).
• Deposited funds are generally added to the account instantly.
• Only use a payment method registered in your own name.
• Third-party payment methods are not accepted.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing generally takes between 10 and 45 minutes.
• Withdrawals are generally made through the same method used for the deposit.
• Withdrawals are not possible until bonus wagering requirements have been met.
• Large withdrawals may be delayed if verification has not been completed.

If unusual or suspicious financial activity is detected, de111 reserves the right to suspend withdrawals until verification is completed.

6. Bonuses & Promotions

de111 offers various bonuses and promotional offers to its users. The following rules apply to claiming and using bonuses:

Welcome Bonus

A 150% bonus on the first deposit at de111 is offered up to a maximum of ৳8,000. For example, depositing ৳1,000 earns a ৳1,500 bonus, making your total balance ৳2,500. To receive the maximum bonus, deposit ৳12,000 or more — this adds ৳8,000 in bonus funds, bringing your total balance to ৳20,000.

Wagering Requirement

All bonuses come with wagering requirements. Wagering requirements must be met before a bonus can be withdrawn.

• Welcome bonus wagering requirement: bonus amount × 15.
• Wagering is calculated based on the bonus amount only, not the deposit amount.
• For example, a ৳1,500 bonus × 15 = ৳22,500 must be wagered before the bonus funds can be withdrawn.
• Certain game types or bet types may contribute differently to wagering calculations.

General Bonus Rules

• Each bonus offer has a specific expiry period — unused bonuses are cancelled after expiry.
• Bonuses are usable on your own account only — they are not transferable.
• It is not possible to claim another bonus while one is already active.
• de111 reserves the right to change, suspend, or cancel bonus offers at any time.
• If any breach of bonus rules is detected, the bonus and any associated winnings may be cancelled.

7. Gaming Rules

All games offered on de111 — casino games, slots, live casino, and sports betting — operate under their own rules. It is your responsibility to read the relevant game rules before starting each game.

General Gaming Rules

• The outcome of all games is determined by a certified Random Number Generator (RNG).
• If the outcome of a game is uncertain due to a technical fault, de111 reserves the right to void the relevant bet and refund the amount.
• For sports betting, if odds change after a bet is placed, the odds displayed at the time the bet was placed remain in effect.
• If a connection is lost during a live game, de111 will determine the outcome based on the last verified state.
• de111 regularly monitors game activity to ensure fair play.

Betting Limits

Minimum and maximum betting limits are set for each game and market, and are clearly displayed in the game interface. de111 reserves the right to change these limits at any time.

8. Prohibited Activities

The following activities are strictly prohibited on de111. Violating these prohibitions may result in permanent account closure and forfeiture of all balances:

• Creating or using multiple accounts.
• Creating artificial betting patterns with the intent to abuse bonus benefits.
• Playing games using automated software, bots, or scripts.
• Using another person's account or attempting to hack an account.
• Using the platform for money laundering or illegal financial transactions.
• Deliberately exploiting any vulnerability or flaw in the game system.
• Creating an account with false information or attempting to bypass KYC verification.
• Harassing or insulting other users.
• Using de111's IP, trademarks, or content without authorization.

9. Account Suspension & Closure

de111 may temporarily suspend or permanently close an account in the following circumstances:

Grounds for Suspension

• Verification information is incomplete or false.
• Suspicious financial transactions or betting patterns.
• An account security risk is detected.
• An allegation of prohibited activity is under investigation.

Grounds for Permanent Closure

• Serious or repeated breaches of the terms and conditions.
• Fraud or deception proven.
• Evidence of money laundering found.
• Court order or legal obligation.

You may also request closure of your account at any time through de111 support. You will be given the opportunity to withdraw your balance before the account is closed, unless it has been forfeited due to a breach.

10. Limitation of Liability

de111 always strives to operate a safe and reliable platform. However, de111's liability is limited in the following areas:

• Game losses due to internet disconnection or technical failure.
• Delays or errors by third-party payment processors.
• Unexpected server downtime or maintenance.
• Losses caused by issues with your device or software conflicts.
• Unauthorized access resulting from careless storage of your account credentials.

de111 does not guarantee any outcomes in gaming. Gaming always carries risk and you may lose all or part of the funds you have deposited. Please use the platform with this in mind.

11. Privacy & Data Protection

de111 places great importance on the privacy of your personal information. Details on how your information is collected, used, and protected can be found in our Privacy Policy.

In summary, your information is used for:

• Account verification and management.
• Payment processing and fraud prevention.
• Meeting legal and regulatory obligations.
• Providing customer service and support.
• Platform improvement and personalized experience.

de111 never sells your personal information to third parties. However, necessary information may be shared to meet legal obligations or with trusted service providers.

12. Responsible Gaming

de111 places great importance on responsible gaming. Gaming should be an entertainment activity — not a solution to financial problems. We provide protective tools such as:

• The ability to set deposit limits.
• Options for temporary or long-term self-exclusion.
• Setting session time limits.
• Information and support regarding problem gambling.

For more information on responsible gaming, visit our Responsible Gaming page. Please note that this platform is for users aged 21 and above only.

If you feel that your gaming habits are getting out of control, please contact our support team or seek professional help.

13. Dispute Resolution

For any dispute or complaint, you are requested to first contact de111's support team. We believe most issues can be resolved through direct communication.

Dispute Resolution Steps

• Step 1: Submit your complaint to support via live chat or email.
• Step 2: The support team will review the complaint and propose a resolution.
• Step 3: If you are not satisfied with the resolution, you may request a review at a higher level.

For disputes regarding game outcomes, server logs will be considered the final reference. de111's decision will be considered final unless a clear technical error is proven.

14. Changes to Terms

de111 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Updated terms will be published on the site with the date of the change noted.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the revised terms, you may request that your account be closed.

It is recommended that you review this page regularly to stay informed of the latest terms and conditions.

15. Contact

If you have any questions or concerns about these terms, please contact us:

• Live Chat: Available 24/7, directly on the site
• Email: [email protected]
• Support Language: Bengali and English

Our support team is ready to serve you 24 hours a day, 7 days a week. We are always committed to keeping your gaming experience at de111 safe and enjoyable.