de111's Privacy Policy

de111 places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use the de111 platform, why we collect it, and how that information is kept secure.

By using de111's website, app, or any of its services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us directly.

This Policy is connected to de111's Terms & Conditions and Responsible Gaming policy and should be read alongside them.

de111 collects only the information necessary for the smooth operation of the platform and for your protection. The types of information collected are described in detail below.

2.1 Registration & Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never kept as plain text)
• Preferred language and currency (Taka / BDT)

2.2 Identity Verification (KYC) Information

• Copy of national ID card, passport, or driving licence
• Proof of residence (such as a utility bill or bank statement)
• Selfie or photo verification (when required)

2.3 Financial & Payment Information

• bKash, Nagad, or Rocket account number (full numbers are never stored)
• Partial bank account details for bank transfers
• Transaction history and amounts

2.4 Technical & Device Information

• IP address and geographic location (country/city level)
• Browser type, operating system, and device model
• Session duration and navigation patterns
• Cookie and local storage data (see Section 4 for details)

2.5 Gaming & Betting Activity

• Game play history, bet amounts, and results
• Records of bonus and promotional offer usage
• Session length and gaming habit patterns (for responsible gaming)

2.6 Communication Information

• Records of conversations made via live chat or email
• Details of complaints and requests

de111 uses collected information for the following purposes. We never use your information for unnecessary purposes.

• Account Management: For creating, verifying, and maintaining your account.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Identity & Age Verification: To confirm that the user is 21 years of age or older and has provided a valid identity.
• Security & Fraud Prevention: To detect and prevent unusual activity.
• Customer Support: To resolve your questions and complaints quickly and effectively.
• Responsible Gaming Monitoring: To analyse gaming habits, identify harmful patterns, and provide timely assistance.
• Platform Improvement: Using analytical data to improve service quality and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Communications & Notifications: To send important account updates, security alerts, and promotional information (where consent has been given).

The de111 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: For login sessions, language preferences, and security tokens — the platform cannot function properly without these.
• Functional Cookies: To remember your preferences, game settings, and interface customisations.
• Analytical Cookies: To collect platform usage statistics and improve service quality.
• Security Cookies: To prevent fraud and unauthorised access.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

de111 may share your personal information with third parties only in the following limited circumstances:

• Payment Processing Partners: bKash, Nagad, Rocket, and approved banking partners — only the information necessary to complete a transaction.
• Technology & Service Providers: For server hosting, cybersecurity, and analytics services — under strict confidentiality agreements.
• Game Software Providers: Approved game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — only the minimum information required to operate the games.
• Legal Requirements: To comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.
• Fraud Prevention: When cooperating with agencies that prevent cybercrime or money laundering.

de111 adopts industry-standard technical and organisational measures to protect your personal information.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive stored information (passwords, financial data) is held in encrypted databases.
• Access Control: Only authorised personnel can access the information they need — with a strict role-based permissions system.
• Regular Security Audits: Vulnerability tests and audits are conducted regularly by external security specialists.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Two-Factor Authentication: An additional layer of protection for account logins.

de111 retains your personal information for as long as it is necessary to provide the service and meet legal obligations.

• Account Information: For the duration the account is active, and for a legally required period after closure.
• Transaction Records: For a period determined by financial regulatory requirements.
• KYC Documents: Retained after account closure in accordance with applicable legal requirements.
• Gaming Logs & Session Data: For a limited period to ensure service quality and resolve disputes.
• Marketing Information: Deleted immediately upon withdrawal of your consent.

Once the required period ends, information is securely deleted or anonymised.

As a de111 user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request that incorrect or incomplete information be updated.
• Right to Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in specific cases.
• Right to Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, visit the FAQ or contact our support team directly.

de111's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors.

• Completing the age verification process at the time of registration is mandatory.
• If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.
• If a parent or guardian suspects their child has registered on de111, please contact [email protected] immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

de111 may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notification will be sent to your registered email address.
• A notification about the changes will be displayed when you log in to the platform.
• The date on which the new policy takes effect will be clearly stated.

If you continue using de111 after an update, you will be considered to have agreed to the revised policy. If you do not agree with the new policy, please request account closure.

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact de111's data protection team:

We will process your request as soon as possible. The support team provides assistance in both Bengali and English.