For 21+ only

de111's Responsible Gaming Policy

Gaming is for enjoyment — not stress. At de111, we are committed to the mental and financial well-being of every player.

Our Commitment

de111 believes that online gaming is a form of entertainment, and it should always remain that way. We want every player to play in complete comfort and within their own control.

Responsible gaming means setting your own budget, staying aware of time, and not letting gaming take priority over other responsibilities in life. At de111, we provide various tools and features to help you make these decisions.

Our platform is for those aged 21 and above only. We follow strict age verification processes to prevent minors from gaming.

21+ For adults only

Your Protection Tools

de111 gives you the ability to control your own gaming experience.

Set Deposit Limits

At de111, you can set a maximum daily, weekly, or monthly deposit amount. This feature prevents you from depositing beyond your set budget and helps you maintain financial control.

Time-Out

If you feel you need a short break, use de111's Time-Out feature. You can temporarily suspend your account for a set period ranging from 24 hours up to 6 weeks.

Self-Exclusion

If gaming has become a problem, you can choose de111's self-exclusion option. This feature completely closes your account for a period of 6 months up to a maximum of 5 years.

Set Bet Limits

Decide in advance how much you will bet in each session. de111 lets you set a Loss Limit, so that play stops automatically once you have lost a specified amount.

24/7 Support Service

de111's live chat support is always available for any gaming-related issues or concerns. Our team is ready to help in both Bengali and English. Support email: [email protected]

Reality Check

Keep reality check notifications on at de111 — at set intervals, a message will tell you how long you have been playing and how much you have won or lost.

Core Principles of Responsible Gaming

Keep these points in mind before playing at de111:

  • Always treat gaming as entertainment, not a source of income.
  • Set a budget before you play — only bet what you can afford to lose.
  • Never game with borrowed money or from emergency funds.
  • Avoid playing when you are tired, under emotional stress, or under the influence of alcohol.
  • Avoid the temptation to increase your bets to recover lost money.
  • Set a time limit for each gaming session in advance and stick to it.
  • Spend time with family and friends — do not let gaming affect your relationships.

Warning Signs

If you notice any of the following, you should seek help:

  • You are spending too much time and money on gaming and cannot stop.
  • You keep returning to play in order to recover lost money.
  • You are hiding your gaming habits from family or friends.
  • Gaming is interfering with your work, studies, or sleep.
  • You are struggling to cover daily expenses but continue to play.
  • You feel restless or irritable when you stop gaming.

If any of the above signs appear, contact de111's 24/7 live chat support or email us — [email protected]

Ways to Get Help

de111 is always here for you. Contact our team for any issues.

Live Chat

de111's live chat service is active 24/7 around the clock. Talk to our support team directly in Bengali.

Email Support

Email us for any questions or requests related to responsible gaming: [email protected]

Account Protection

Contact our support team directly to temporarily suspend your account or for self-exclusion. We will act promptly.

Information & Advice

You can find detailed information about responsible gaming on our FAQ page. Our team is also available to give direct advice when needed.

Age Verification and Minor Protection

de111 strictly ensures that only persons aged 21 or above can game on the platform. Age verification at the time of registration is mandatory.

If there are minors in your household who can access your device, please use parental control software and keep your de111 account password secure.

If you suspect that a minor is using your account, change your password immediately and notify us at [email protected].

Frequently Asked Questions

After logging into your de111 account, go to the Account Settings section and find the "Responsible Gaming" option. From there you can set daily, weekly, or monthly deposit limits. Contact our live chat for assistance.

Yes, your account balance remains completely safe even after self-exclusion. Once the exclusion period ends, you can withdraw your funds normally. Withdrawals via bKash, Nagad, or Rocket are completed within 10-45 minutes.

Time-Out is a short-term break — from 24 hours up to 6 weeks — that ends automatically after the set period. Self-exclusion is a long-term solution — from 6 months up to 5 years — and the account cannot be reactivated during this time.

First, contact de111's 24/7 live chat or send an email to [email protected]. Our team will help you with self-exclusion or any other necessary steps. Also consider talking to family and trusted friends.

Contact de111's live chat or [email protected] immediately. Our team will act quickly to secure your account. Also enable parental controls on your device and change your password.

Setting deposit limits or bet limits at de111 has no effect on your eligibility for regular promotions and bonuses. However, while a Time-Out or self-exclusion is active, no bonuses can be claimed during that period.

Play safe, stay happy

Responsible gaming at de111 is our highest priority. We are always here to help with anything you need.

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